Refund policy

Returns and refunds

Order cancellations

We do not charge a restocking fee for cancelled orders. Stocked-item orders that have not been shipped will receive a 100% refund. Parts with custom alterations cannot be refunded.

Returns

Items that have been shipped and that are in new, unused condition, are returnable for 30 days. We will provide a return shipping label and a full refund, less shipping costs and any cost needed to return the item to a resalable condition. Please contact us for an RMA and package your item well for return shipping.

The 30 days run from the date your order is delivered. Parts that have been installed, drilled, cut, painted, powder-coated or otherwise modified are not in new, unused condition and are not returnable.

How to start a return

Email sales@dethloffmfg.com with your order number and what you want to return. We will issue an RMA number and a return shipping label. Returns sent back without an RMA cannot be matched to your order and cannot be refunded.

Refunds are issued to the original payment method once the returned part has been received and inspected. Allow one to two billing cycles for it to appear on your statement.

Problems with an order

If something is wrong — wrong part, damaged in transit, does not fit the truck it was ordered for, or an order taking longer than quoted — email sales@dethloffmfg.com or call (909) 319-6352 first. We answer, and almost everything is faster to fix directly than through a bank. Please give us the chance to resolve it before opening a payment dispute.

Dethloff Manufacturing, LLC, 121 E Pine St, Rush Valley, UT 84069. sales@dethloffmfg.com, (909) 319-6352, 8:00 - 17:00 PST, Mon - Fri.